Grievance Officer

1. Designated grievance contact

Name: Nakul Dubey
Role: Grievance Officer
Email: nakul.dubey@cogniaiz.com

2. What you can raise

• Requests for correction, deletion, or access to your personal data.
• Complaints about unauthorized data use or delayed deletion.
• Questions related to privacy, DPDP rights, and sub-processor handling.

3. Response-time commitment

• Acknowledgement within 48 hours of receiving a complete complaint.
• Target resolution within 15 business days, depending on complexity.
• If additional verification is required, we will share status updates and expected closure timelines.

4. How to file an effective complaint

Include your registered email, a short issue description, relevant dates, and the action requested (for example: data deletion, correction, or grievance review).